VigorHorse Official Website › Blog › VigorHorse Money-Back Guarantee: 6 Steps
VigorHorse 60-Day Money-Back Guarantee: A 6-Step Refund Guide
Sixty days, opened jars included. Here is how the promise works in practice, one step at a time.
Quick answer: VigorHorse carries a 60-day money-back guarantee that counts from the purchase date and covers opened jars on any pack. To claim it, call the retail desk with your order ID, get a return authorisation, post the jars back with tracking at your cost, then wait 3-5 business days plus 5-10 days for your card.
- The guarantee lasts 60 days from the date of purchase, not delivery, and it covers opened jars.
- Claims start with a call to the retail desk, +1 (302) 200-3480, quoting your order ID. The website email and the distributor line cannot start a refund.
- The buyer pays for the return postage and carries the risk while the parcel travels.
- After the parcel arrives, processing takes 3-5 business days, and the card then needs 5-10 days.
- Delivery fees on one-jar and three-jar orders are not normally refunded.
- The guarantee is a purchase policy, not a medical promise, and it applies only to orders from the official checkout.
A money-back guarantee is only as good as the steps you must take to use it. This guide walks through the VigorHorse promise in the order you would live it: first what it covers, then the clock, then six steps from a change of mind to money on your card. The terms come from the seller's own guarantee and refund pages. Whatever the order desk tells you about a live order overrides what is written here.
What does the VigorHorse 60-day guarantee cover?
In short: your money, for 60 days, even if you have opened the jars. It is a purchase policy. It says nothing about what the gummies will do, and it is not a medical promise.
| Situation | Covered? |
|---|---|
| Any pack size, opened or sealed, within 60 days of buying | Yes |
| A simple change of mind, with no reason needed | Yes |
| A request made on day 61 or later | No, whatever state the jars are in |
| The postage you pay to send jars back | No, that is the buyer's cost |
| An order placed anywhere but the official checkout | No, the desk has no record of it |
| Jars you passed to somebody else | No, the window belongs to the purchase |
Summarised from the seller's guarantee and refund pages.
When does the 60-day clock start and stop?
It starts when you pay, not when the parcel arrives and not when you take the first gummy. It stops 60 days later. That detail catches people out, because a few days of carriage come out of your window and do not sit in front of it.
| Moment | Effect on the window |
|---|---|
| You pay for the order | The clock starts |
| The parcel ships, and then arrives | No effect. A slow delivery shortens the time you can really use |
| You take the first gummy | No effect |
| The first jar ends, around day 30 | About half the window has gone |
| Day 50 | The point we suggest you decide at, with ten days left |
| Day 60 | The window closes |
The guarantee applies to every pack
The checkout shows today's price and the 60-day terms, and you can read them before you pay.
One jar $89 · three jars $177 · six jars $294 · 60-day money-back guarantee
See today’s price and guaranteePrices as read on 19 September 2026; the checkout shows the current figure. Myvigorhorse is a retailer and earns when an order is placed through the checkout it links to.
Step 1: What should you prepare before anything goes wrong?
Save the order confirmation email the day it arrives. It holds the order ID, and the desk needs that number for every request. Note which email address you used at the checkout, because the desk can find an order by that address if the ID is lost. Then put day 50 in your calendar.
Step 2: Who do you call to start a VigorHorse refund?
Dial +1 (302) 200-3480, the retail desk, with your order ID in front of you. Do not email the website address for this. It handles corrections, privacy requests and press, and it cannot see orders or start a refund. The number on the jar is the brand distributor's, based in Florida, and it has no view of orders made here either.
Step 3: Why must you get a return authorisation first?
During the call, ask for a return authorisation and the address to post the jars to. Do not send anything before you have it. A parcel that turns up unannounced can be refused, and then you lose the postage and some days of your window. The returns address on this website is for reference only. Post to the address the desk gives you.
Step 4: How should you pack the jars?
- Put every jar from the order in the box, including sealed ones, unless the desk says otherwise.
- Write your full name, the email address you used and the order ID on a sheet inside the box. A box with no name is the commonest reason a refund stalls.
- Take a photo of what you packed. It costs nothing and settles most arguments about what arrived.
- Jars may go back in any state: empty, part used or untouched. There is no resale condition.
Step 5: How do you send the parcel back?
Post it with tracking, and pay the postage yourself. The parcel is also at your risk until it arrives, so a tracking number is your proof. Keep that number until the refund appears on your card, and not just until the parcel shows as delivered.
Step 6: How long does the VigorHorse refund take?
| Stage | How long | Whose clock |
|---|---|---|
| Return authorisation | Normally during the same call | The order desk |
| Parcel in the post to the returns address | Ordinary domestic carriage | The carrier |
| Refund processed once the parcel arrives | 3–5 business days | The order desk |
| Money appears on your card | 5–10 days after processing | Your bank |
Two separate waits. The second belongs to your bank.
What does a VigorHorse refund cost you?
Four things, all small: the return postage, tracking on that parcel, the time spent on a call and at the post office, and the delivery fee from the original order if one was charged. Fees on a one-jar or three-jar order are not usually refunded. On a single $89 jar those costs are a visible slice of the order. On a $294 order they are not.
Can you cancel a VigorHorse order, and is there a subscription to stop?
There is nothing to cancel on a schedule. Every pack is one payment, with no auto-refill and no rebilling. If you want to stop an order before it ships, or change something, ring the retail desk with your order ID. What is possible depends on where the parcel is, and the seller does not publish a fixed rule for it. After it has shipped, the refund steps above apply.
Where does the promise stop?
- It promises money back and not a result.
- Counting starts at purchase, so a slow courier uses up your days.
- It is run by this retail desk and not by the label's distributor.
- It does not cover the cost of returning the jars.
- Returning a jar in week eight does not give the eight weeks back.
Frequently asked questions
How long is the VigorHorse money-back guarantee?
Sixty days counted from the day you buy, and jars you have already opened still qualify. The clock starts at payment, not at delivery.
Does the guarantee cover opened jars?
Yes. Jars can come back empty, part used or untouched, and no reason has to be given.
Who pays to send VigorHorse back?
You do. Sending the jars back is at your expense, and the parcel is your responsibility until it arrives, so use a tracked service.
How long does a VigorHorse refund take?
The desk needs three to five business days after the parcel reaches it, and the card then takes another five to ten days. That second wait is your bank's.
Can I cancel my VigorHorse order or a subscription?
There is no subscription, because every pack is one payment. To stop or change an order, ring the retail desk with your order ID. A fixed rule for cancelling before shipping is not published.
Can I use the guarantee if I bought elsewhere?
No. The promise is tied to an order from the official checkout, and the desk keeps no record of any other purchase.
Our view
We find the guarantee clear and fairly generous. Opened jars count, no reason is needed and a person answers the phone. Its weak spots are ordinary ones: you pay the postage back, slow delivery uses up days, and the larger packs hold far more product than the window lets you test.
Our practical advice is to treat day 50 as your real deadline and to keep every document in one folder. Read the terms again at the checkout, because that is where the seller's current wording lives. If you take medicine or have a health condition, remember that this policy returns money and does not replace a doctor's advice.
Know the exit before you start
The checkout shows today's price and the 60-day guarantee terms in one place, before you commit.
One jar $89 · three jars $177 · six jars $294 · 60-day money-back guarantee
See today’s price and guaranteePrices as read on 19 September 2026; the checkout shows the current figure. Myvigorhorse is a retailer and earns when an order is placed through the checkout it links to.
Last updated .