VigorHorse Official Website › Guarantee
GuaranteeThe VigorHorse Guarantee
The VigorHorse guarantee runs 60 days from the date of purchase and covers opened jars.
The clock starts at payment rather than at delivery. Return postage is the buyer’s cost, and the claim goes through the order desk on +1 (302) 200-3480 with an order ID.
What it covers, when the clock runs, what claiming costs, and where the promise stops.
What does the VigorHorse guarantee cover?
Two halves to the promise, and the three things it deliberately leaves out.
60 days from the date of purchase, opened jars included. That is the whole promise, and the two halves of it are what make it worth something: the clock starts at purchase rather than at delivery, and a jar you have actually taken still qualifies.
A guarantee that only covered unopened jars would be a returns policy rather than a money-back guarantee, because nobody can tell whether a daily supplement suits them without opening it.
It is a purchase policy rather than a medical promise. It says the money comes back if you want it back inside the window. It does not say anything about what the gummies will do.
- Covered: any tier, opened or unopened, inside 60 days of the purchase date.
- Covered: a change of mind, with no reason required and no diagnosis involved.
- Not covered: a request made after the window closes, whatever the jars are doing.
- Not covered: the return postage, which is the buyer's cost.
- Not covered: an order placed anywhere other than the official checkout, because this desk has no record of it.
When does the VigorHorse guarantee clock start and stop?
One start date, one end date, and four events that change neither.
At purchase, and 60 days later. Not at delivery, not at the first gummy and not at the last one. That is the single most misread detail in this policy and it is worth being blunt about, because a few days of carriage come out of the window rather than sitting in front of it.
| Event | Effect on the window |
|---|---|
| Order placed and paid | The clock starts here |
| Parcel shipped and tracked | No effect. The window is already running |
| Parcel delivered | No effect, and a slow delivery shortens your usable window |
| First gummy taken | No effect |
| First jar finished, day thirty or later | Half the window used, roughly |
| Day fifty | The point this desk suggests deciding at |
| Day 60 | The window closes |
Read from the seller's guarantee statement. If a return authorisation is issued inside the window, the posting date afterwards is what the desk will discuss.
Put day fifty in a calendar the day the order confirmation arrives. A refund needs a phone call, a return authorisation and a posted parcel, and each of those takes a day or two that nobody controls. Ten days of slack costs nothing and is the difference between a refund and a near miss.
How to claim the VigorHorse guarantee
Five steps, and the two places a claim usually goes wrong.
Call the order desk with your order ID
The number is on the order email and in the footer here. The website address cannot see orders, so it cannot start a refund, and neither can the distributor's line printed on the label.
Ask for a return authorisation and the return address
Do not post jars back before you have it. An unannounced parcel can be refused.
Put your full name, email and order ID inside the box
A box with no name in it is the commonest reason a refund stalls.
Post it with tracking, at your own cost
Return postage is the buyer's. Keep the tracking number until the refund lands.
Expect 3–5 business days to process, then 5–10 on the card
Two separate waits, and the second one belongs to your bank rather than the desk.
Those five steps are the policy in practice, and the refund policy page sets out the clauses behind them. Two of the five are where most delays happen, and both are avoidable.
Posting jars back before a return authorisation exists is the first: an unannounced parcel can be refused, and a refused parcel is a wasted postage cost as well as a wasted fortnight. Leaving your name out of the box is the second, and it is the commonest reason a refund stalls after everything else has gone right.
What does claiming the VigorHorse guarantee cost you?
Four costs, all of them small, none of them hidden.
| Cost | Who pays | Rough scale |
|---|---|---|
| Return postage | The buyer | Ordinary domestic parcel postage, more from outside the US |
| Tracking on the return | The buyer | Worth paying for. A return with no tracking is a claim with no evidence |
| The original shipping, if it was charged | Not refunded as a rule | Applies to the one and three-jar tiers, where carriage is added at the checkout |
| Your time | The buyer | A phone call, a trip to a post office and two waits |
The policy makes return postage the buyer's cost. Anything about your specific order is for the order desk to confirm when it issues the authorisation.
None of that is unusual for a direct-to-consumer supplement and all of it is worth knowing before the decision rather than during it. The cost of claiming is small against a three or six-jar order and is a real proportion of a single jar.
Which is one more reason the single jar is the honest way to try this product: a $89 order you decide against costs you the postage to send it back, and a $294 order you decide against costs you the same postage.
Why is the VigorHorse window sixty days rather than thirty?
The window against the trial durations, which is the only test of whether it is generous.
Because one jar is 30 days and one jar is not a fair test of anything on this panel. The shortest positive trial behind these ingredients ran six weeks, and the best-known one reported its change from week eight of twelve.
A 60-day window covers a first jar and all but two days of a second, which is the only reason the number is meaningful rather than decorative. A thirty-day window on a thirty-day jar would ask you to decide on the day the product ran out, which is exactly when the trial literature says nothing should have happened yet.
The results timeline sets the window against the trial durations properly. The short version is that week eight is the decision point the research points at, and day fifty-six falls inside a sixty-day window with four days to spare.
A 60-day window on a 30-day jar is the one commercial promise on this website that lines up with the research.The editorial position on this website
The limits of the VigorHorse guarantee
Six boundaries, stated once, so the promise itself can be taken at face value.
A money-back guarantee is a commercial promise about money. Stating what it does not reach is what makes the part it does reach believable.
- It promises a refund, not a result. Nothing about the window says what the gummies will do for anybody.
- It belongs to the purchase rather than to the jar. A jar passed on to somebody else carries no window with it.
- It runs from the purchase date, so slow carriage eats into it rather than extending it.
- It is administered by this retail desk. The label's distributor is a separate company in a separate state with no record of an order placed here.
- It does not cover return postage, and it does not as a rule return the original shipping charge where one was made.
- It is not a substitute for reading the panel first. A jar returned in week eight still cost you eight weeks.
Read as a whole, it is a fair policy of its type: longer than most, explicit about opened jars, and administered by a desk with a phone number that a person answers. The limits above are ordinary rather than sharp.
VigorHorse guarantee questions
How long is the VigorHorse guarantee?
Does the VigorHorse guarantee cover opened jars?
Who pays return postage on a VigorHorse refund?
How long does a VigorHorse refund take?
Can you claim the VigorHorse guarantee on a marketplace purchase?
What if the VigorHorse window closes while a parcel is in transit?
Sources behind the VigorHorse guarantee page
The trial durations the window is measured against.
- Gonzales GF, Córdova A, Vega K, et al. Effect of Lepidium meyenii (MACA) on sexual desire and its absent relationship with serum testosterone levels in adult healthy men. Andrologia. 2002;34(6):367-72. PMID 12472620. https://pubmed.ncbi.nlm.nih.gov/12472620/
- Lopresti AL, Drummond PD, Smith SJ. A Randomized, Double-Blind, Placebo-Controlled, Crossover Study Examining the Hormonal and Vitality Effects of Ashwagandha (Withania somnifera) in Aging, Overweight Males. Am J Mens Health. 2019;13(2):1557988319835985. PMID 30854916. https://pubmed.ncbi.nlm.nih.gov/30854916/
- Chen J, Wollman Y, Chernichovsky T, et al. Effect of oral administration of high-dose nitric oxide donor L-arginine in men with organic erectile dysfunction: results of a double-blind, randomized, placebo-controlled study. BJU Int. 1999;83(3):269-73. PMID 10233492. https://pubmed.ncbi.nlm.nih.gov/10233492/
- Dording CM, Fisher L, Papakostas G, et al. A double-blind, randomized, pilot dose-finding study of maca root (L. meyenii) for the management of SSRI-induced sexual dysfunction. CNS Neurosci Ther. 2008;14(3):182-91. PMID 18801111. https://pubmed.ncbi.nlm.nih.gov/18801111/
Order VigorHorse with the 60-day window running from the day you pay
Two jars reaches the eight-week decision point the research suggests, with four days of window left over.
One jar $89 · six jars $294 · 60-day money-back guarantee
Order VigorHorse On The Official WebsiteOne gummy a day · 30 per jar · lot VIG-26/MY-7014
