Contact VigorHorse Support

Only the order desk can see an order placed through this website. The other two cannot, and the third belongs to a different company in a different state.

The commonest wasted hour in this category is an email about a parcel sent to a website address that has no view of orders. The table above exists to prevent exactly that, and the rule behind it is simple enough to remember: anything with an order ID attached goes to the phone.

+1 (302) 200-3480, operated by Myvigorhorse, the USA Authorized VigorHorse Retailer.

This is the desk that holds the order record. It can look up an order, read the carriage reference, open a trace with a carrier, change an address on a parcel that has not shipped, issue a return authorisation and process a refund.

Have the order ID from the confirmation email to hand. Without it the desk is searching on an email address, which works and takes longer. It is the single most useful thing to keep from an order.

Office: 900 Third Avenue, Floor 8, New York, NY 10022, USA. Returns: 76 Ninth Avenue, Floor 4, New York, NY 10011, USA, and only once an authorisation has been issued.

• What it can do: tracking, traces, address changes before shipping, cancellations, return authorisations, refunds, and resending a digital download.
• What it cannot do: take an order over the phone, give medical advice, or correct something written on this website.
• What to have ready: the order ID, the email used at the checkout, and the tracking number if there is one.
• When it matters most: before day fifty of the 60-day window, because a refund needs an authorisation and a posted parcel before the date.

[email protected], Mon–Fri 9:00am–5:00pm ET.

This address exists for the website rather than for the product. It handles factual corrections, privacy requests, press enquiries and anything about how these pages are written. It has no view of orders at all, which is a limitation of the arrangement rather than a policy.

Corrections are made on the page itself and move its last-reviewed date forward. Nothing is changed quietly, and the method behind these pages is set out on the about page.

That block is on the back of every jar and it belongs to the brand's own distributor. It is a separate company, in a separate state, with a separate phone number and a separate support address.

It has no record of an order placed through this website, cannot look one up and cannot start a refund on one. A refund request sent there has nowhere to go, which is the single most expensive mistake a buyer can make with the sixty-day clock running.

Both numbers are real and both are printed here. They belong to different companies and are never merged on this website.

The distinction is worth keeping because it explains something that otherwise looks odd: a jar carrying one phone number, bought through a website carrying another. Both are correct, and each answers for its own surface.

Post jars only to the address given with a return authorisation. A returns address can change, and an authorisation is what ties a parcel to an order.

Two addresses appear because a desk and a returns warehouse are different places. Posting a return to the office is the second commonest way a refund stalls, after leaving a name out of the box.

Neither address takes walk-in visitors and neither accepts orders. Everything commercial runs through the checkout, and everything after a purchase runs through the order desk.

That last step is worth reading twice in a category where this kind of message circulates. This desk sells through a checkout, holds no card details and has no reason to ask for any.